Most companies provide round-the-clock customer support and technical engineers typically manage this support. An engineer may also be required to work weekends and holidays, depending on the organization. A service desk engineer job description typically includes both technical and communication skills. The engineer needs to have a strong professional phone etiquette and a good knack for solving technical problems over a phone. This requires patience and determination to solve difficult technical problems from a remote location.

• It hopefully teaches the people starting off how sometimes you can do your best to serve and still not make people happy.
• Another way to advance your career is to specialize in a particular area of service desk engineering.

Global Operations provides its international customers with Managed Services, Advanced Security Projects and Consultancy by our offices in Brussels Belgium, Kuala Lumpur Malaysia and Atlanta USA. Review the job openings, similar jobs, level of education, and experience requirements for the Service Desk Engineer job to confirm that it is the job you are seeking. Such awareness means understanding the needs of their customers so they can get their problems solved as quickly as possible. The goal is to create value for clients that will help preserve the company’s reputation and business.

Information Technology Service Desk Jobs in Amsterdam, North Holland, Netherlands

This relates to all technology, including workstations, servers, printers, networks, and vendor specific hardware and software. The School is dedicated to the pursuit of knowledge through curiosity and encourages each student to take responsibility for the learning process. Programs that promote the development of character, a commitment to community service, and an appreciation for beauty provide educational opportunities beyond academics. We are looking for a competent Help desk technician to provide fast and useful technical assistance on computer systems.

This IT Help Desk Technician job description template is optimized for posting on online job boards or careers pages and easy to customize for your company. Since its establishment in 2012, our Shanghai office is a rapidly growing participant in the Chinese markets, Trading exchange-listed futures, options and equities in China mainland. Our Vision is to become the trusted partner in the development of Chinese financial markets. For over 36 years, Optiver has been improving financial markets around the world, making them more transparent and efficient for all participants. With a focus on cutting-edge engineering, data science and research, we actively trade on 50+ exchanges, where we’re trusted to always provide accurate buy and sell pricing – no matter the market conditions.

Service Desk Engineer – L2 (MSP)

Swarming, which promotes teamwork over level-by-level escalation, encourages the initial point of contact seeing the issue through to resolution. Moreover, with the exponential adoption of mobile devices, there will be a need for more Service Desk Engineers to provide support services. In the U.S., the average salary for a service desk role as of February 2020 is $52,488 per year, based on self-reported data. The low end hovers in the mid-30s, but more experienced and advanced roles, including analysts and managers, can easily earn in the $65,000-$80,000 range. The U.S. Bureau of Labor and Statistics correlates these salaries, indicating a mean annual wage of $55,050.

A knack for effective multitasking is necessary – while you are busy keeping our customers happy, colleagues from different departments will also ask for your advice or help. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, https://remotemode.net/blog/12-tips-for-succeeding-in-working-remotely/ age, marital status, veteran status, or disability status. Their IT Services have a vision that they can enable all of their users to achieve individual and team successes through the use of technology. They strive towards developing amazing, safe and reliable environments for everyone to develop and learn in the most creative of ways.

Technical Writer

We offer Premium HMO, awesome technology, and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development. We are proud of all our high-end security experts how to become a help desk engineer working together, focused on protecting our customers to enable a trusted digital space. Ready to accept the technical challenge to monitor and maintain leading-edge and high-tech enterprise networks and security infrastructure.

They must also be customer-oriented and patient to deal with difficult customers. ITIL 4 defines the Service Desk as an entry and single point of contact for all users, where demand for incident resolution and service requests are received by the service provider. And while self-service portals and AI powered chatbots are all the rage in handling user issues nowadays, there is still room for the human touch—particularly where empathy is required and complexity is encountered. I3D.net is a leading provider of high-performance, low-latency hosting through a vast, privately-owned global network. As gaming veterans, we know what it takes for a network to withstand heavy demand, and as of 2019, we are a member of the Ubisoft family. Now we’re growing faster than ever, keeping some of the world’s biggest games and WebRTC services online, and their users connected.